Shipping policy

Last updated: October 2nd, 2025

1) Where We Ship

We ship to the U.S., Canada, and select international countries listed at checkout.
We don’t ship to countries/regions subject to applicable sanctions or export restrictions.

Default: Orders placed by 12:00 PM Eastern process in 1–2 business days (Mon–Fri, excluding holidays).
Orders placed after the cutoff or on weekends/holidays process the next business day.
Fraud prevention or address verification may add time (see §12).

Default – U.S./Canada:
- Standard: 3–7 business days
- Expedited: 2–3 business days
- Priority/Express: 1–2 business days
Default – International: 7–14 business days (varies by destination and customs).
Estimates are not guarantees; carrier delays, weather, customs, or events outside our control can extend timelines.

Rates are calculated at checkout based on destination, weight, and service level.
Default: Free standard shipping on domestic orders $100+ (before taxes, after discounts). Surcharges may apply to remote areas.
Promotions (free shipping, flat rates) will be shown at checkout when applicable.

You’ll receive a shipping confirmation email with a tracking link when your order leaves our warehouse.
Tracking may take 24–48 hours to update after the carrier scans the package.

Title and risk of loss transfer to you when we hand the package to the carrier (except where local law requires otherwise).
Once a package shows “Delivered”, please check with household members, neighbors, your building/concierge, and safe-drop locations before contacting us.

We start processing quickly and can’t guarantee changes once an order is placed.
If you need to update or cancel, email ugh@wearminus.com with subject “Urgent Order Change” and include your order number. We’ll do our best if the order hasn’t been packed or handed to the carrier yet.
We aren’t responsible for delivery issues caused by addresses entered incorrectly at checkout.

Default: Orders $300+ may require signature on delivery. You can request signature on any order by contacting us before shipment.
If you request no-signature or authorize safe-drop, you accept responsibility for loss/theft after the carrier marks delivered.
Shipping insurance (when offered at checkout) covers in-transit loss or damage per the insurer’s terms.

PO Boxes: Usually ship via postal service; some expedited options may be unavailable.
APO/FPO/DPO: Supported via postal service; delivery may take 2–6 weeks.
Lockers/Access Points: If available, you may select these at checkout or via the carrier’s tracking page.

Preorders/backorders: We’ll ship when items become available. Any dates shown are estimates.
We may split shipments at no extra charge so in-stock items arrive sooner. You’ll get tracking per shipment.
We may combine multiple orders to the same address when feasible.

Default: Orders ship DDU / DAP—duties, taxes, and import fees are charged by customs/carrier and are your responsibility upon delivery.
Refusal to pay import fees may result in the package being returned or abandoned. See §13 Undeliverable/Refused.
Customs may open/inspect packages and cause delays; this is outside our control.

To protect customers, we may run automated and manual fraud checks. We may request order confirmation or ID/address verification.
Orders that fail verification may be canceled and refunded; we’re not liable for related delays.

If a package is returned to us due to incorrect address, unclaimed package, refusal, or non-payment of duties/taxes, we will:
- Reship: You pay the actual reship postage; and
- If you instead choose a refund (when eligible), we’ll refund the item price minus the original shipping cost and any return shipping/handling fees charged to us by the carrier.
Final-sale items and certain hygiene items aren’t eligible for refund (see our Return Policy).

If your order arrives damaged or is missing items, contact us within 7 days of delivery with photos of the packaging and contents.
If tracking shows no movement for 7+ business days (domestic) or 14+ business days (international), contact us so we can open a carrier investigation.
We’ll assist with claims, but carrier findings and purchased shipping insurance (if any) govern outcomes. Packages marked Delivered are not treated as lost.

We ship with major carriers (e.g., USPS, UPS, FedEx, DHL, Canada Post). We may substitute an equivalent service at our discretion to meet delivery timelines.

We don’t ship hazardous materials or items restricted by carrier or destination law.
We may decline shipments to freight forwarders or high-risk addresses at our discretion.

Default: We aim to reduce waste by using recyclable packaging and optimized packing methods. From time to time we may offer carbon-offset shipping at checkout.

High-volume periods, severe weather, strikes, and other force majeure events can cause delays. We appreciate your patience during those times.

For change-of-mind returns, customer pays return shipping (Default) unless the item arrived defective/wrong (domestic prepaid label provided).
For approved 100-Year Guarantee repairs/replacements, we cover return + reship within the same country; international customers cover shipment to us unless DOA/our error.
See our Return & Refund Policy and 100-Year Guarantee for full details.

Email ugh@wearminus.com with your order number and subject line:
- “Shipping Question” – general status or options
- “Damaged on Arrival” – include photos
- “Lost in Transit” – include tracking link
- “Urgent Order Change” – address or item edits

This policy does not limit any rights you may have under applicable consumer laws.